Remedy: If you did provide the service, send a copy of an invoice or contract signed by the shopper and any other evidence you did the job to our disputes system. The letter states that a service you offer was billed but never provided. The card-issuer receives a complaint in writing from a shopper. Customer disputes Customer claims services do not occur Make sure the shopper is not going to receive the same goods or services twice. Remedy: Issue a credit back to the shopper's credit card. This means the shopper is being charged twice (or more) for the same transaction. The card-issuer receives the same transaction twice (or more) and charges the shopper's account twice (or more). Contact the shopper to get the correct credit card information. Then make the original sale again but make sure you enter the correct credit card number into the system. Remedy: You must issue a credit back to the shopper's credit card. (For example, if you have made a data entry error and typed the wrong account number for that particular transaction). The card-issuer identifies the account number on the original transaction receipt as different from the account number in the record deposited for payment. Point-of-sale processing errors Incorrect account number Most of the Disputes Management interface involves processing and disputing chargebacks.Ī list of common reasons why chargebacks occur include the following. Common Chargeback Reasons and Solutions Common chargeback reasons and solutions
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